Derek Gaunt is the author of Ego, Authority, Failure and a lecturer & trainer with 29 years of law enforcement experience, and ultimately became commander of hostage negotiations teams in the Washington, DC metropolitan area.
He is a negotiation trainer and personal coach now at Black Swan Group. Derek trains organizations around the world, on how the practices and principles on hostage negotiation that he learned in the field, can be applied to the business world.
In this episode, Derek and Ron not only discussed the below 4 topics but also Ron opened up about some of his own challenges managing his emotions in heated situations and Derek coached him in real time without missing a beat!
- How a curiosity mindset actually drives effective negotiation?
- A tried and tested tactic to make someone divulge more insight & context
- The power of empathy in all communication
- What are the “black swans” and how can you uncover them?