Driving Culture Through Employee and Customer Experience – Episode 53

Our guest is Tina Hodges – Chief Executive & Chief Experience Officer at Advance Financial and President at Tennessee Action 24/7, an online sports betting company with fantastic customer service which very different from many of their competitors.

Obsessed with employee and customer experience, Tina grew Advance Financial to 1,400 employees across 100+ locations and was named for 8 consecutive years on Inc. Magazine’s list of fastest-growing privately-owned companies.

Tina was appointed to serve as Board Chair of the Volunteer Tennessee Commission. She is a member and supporter of numerous non-profits and charitable organizations both personally and through the Advance Financial Foundation.

In this episode of Scaling Culture, Ron and Tina discuss:

  • How to create a culture focused on both employee and customer experience in a tough industry
  • The “Zero Risk” concept, Paid Volunteering, and other culture development systems
  • Advance Financial’s pandemic experience and how to change employee mindset

For more information about Tina, please connect with her on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, follow us on LinkedIn or go to connollyowens.com

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