Deloitte: How to Use Language and Collaboration to Align 330,000+ People – Episode 56

Our guest is Dawn Crouch, COO Global Regulatory & Public Policy for Deloitte.

Dawn has spent over 20 years of her career with Deloitte in both internal strategic roles and client-facing consulting roles across the financial services, pharmaceutical/life sciences, manufacturing, and the public sector. In her current COO role, she leads talent, finance, operations, and strategic projects for the business unit. A common thread Throughout her career has been focusing on initiatives around people engagement and inclusion for the firm.

In this episode of Scaling Culture, Ron and Dawn discuss:

  • Why “words really matter” and how to use language to align hundreds of thousands of Deloitters around the globe
  • How to use a collaborative mindset to execute strategic global initiatives in ways that are not disruptive to local leaders
  • Deloitte’s experience with giving autonomy to their associates by moving away from compliance to professional obligations

For more information about Dawn, please connect with her on LinkedIn.

For more information about the Scaling Culture Podcast or our upcoming book and Masterclass “Scaling Culture”, go to

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